Our Policies

1. Pre-Paid Orders Only:
We exclusively accept pre-paid orders to ensure a seamless and efficient transaction process. Customers are required to make the full payment while placing their order.

2. Accepted Payment Methods:
We offer the convenience of making payments through the following secure methods:
- UPI (Unified Payments Interface)
- Debit Card
- Credit Card

3. Secure Transactions:
Your financial security is our priority. Rest assured that all transactions are encrypted and processed through trusted payment gateways to safeguard your sensitive information.

4. Order Confirmation:
Your order will be confirmed and processed once the payment is successfully received. A confirmation email will be sent to you, containing the details of your purchase.

5. Cancellation Policy:
Please note that orders cannot be canceled once the payment is made. Kindly review your order carefully before proceeding with the payment.

If you have any concerns or queries regarding payments, please get in touch with our customer support team for assistance. Thank you for choosing us for your jewelry purchase.

Processing Time:
- Orders are processed within 2-4 business days from the date of purchase.
- Custom or made-to-order items may require additional processing time details will be communicated upon order placement.

Shipping Methods:
- We use reliable courier services to ship purchases from our warehouses across the country.

Delivery Time:
- For orders within India, please allow 4-8 business days from the dispatch of your order for delivery.
- Deliveries are scheduled between 9 am and 8 pm

Signature Requirement:
- All goods must be signed for upon delivery.
- If you're unavailable, kindly provide an alternative person (family member, colleague, neighbor) to sign for the delivery.
- Pross Edda does not take responsibility for goods signed for by an alternative person.

Damage or Shortages:
- Pross Edda is not responsible for any damage that occurs after delivery.
- Any claims for shortages or damages must be reported to customer service on the day of delivery. Reach out to us at +91-8857066299 or prossedda@gmail.com.

Free Shipping:
- Enjoy free shipping on orders above Rs 499/-
- A flat shipping fee of Rs. 40 is applicable for orders below the specified amount.

We appreciate your understanding and cooperation. If you have any further questions or concerns, feel free to contact our customer service team. Thank you for choosing Pross Edda!

1. No Returns Accepted:
As an emerging fashion brand, we do not currently accept returns for any
sold items. Please carefully review your selections before completing
your purchase.

2. Cancellations Not Permitted:
Once an order is placed and payment is made, we do not accept
cancellations. Please be certain about your purchase, as no refunds will be provided.

3. Refund Policy:
Refunds will not be issued for any reason, including but not limited to change of mind, sizing issues, or personal preferences. Our no-return policy is in place to maintain the integrity and quality of our brand.

4. Order Modification:
To modify any details, including items, quantities, or shipping information please contact us ASAP because once the order is shipped we will not be able to make any modification

1. Tracking Information:
Once your order is shipped, a shipping confirmation email with a tracking number will be sent to you. This tracking number allows you to monitor the status and location of your package.

2. Tracking Methods:
You can track your order through the following methods:
- Click on the tracking link provided in the shipping confirmation email.

3. Contact Support:
If you encounter any issues with tracking your order or have questions about its status, our customer support team is ready to assist you. Contact us at prossedda@gmail.com or 8857066299.

4. Delays or Issues:
In the rare event of delays or issues with your shipment, we will proactively communicate with you and work toward a resolution.

We appreciate your patience and understanding as we strive to provide you with the best service. Thank you for choosing Pross Edda for your purchase.